Question : What is the minimum order ?
Answers : Minimum order is 1 x 20 ft container
Question : Do you accept sample order ?
Answer : Sample order is acceptable. However buyer has to pay for the production cost and shipping cost
Question : What is your payment term ?
Answer : All payments to be made in US dollars/EURO Dollar/Pound Sterling or a currency converter. We give the following options for payment :
Telegraphic Transfer (T/T) :Down payment 40%, the balance after shipment, when the copy of Bill of Lading is faxed to you. Letter of Credit (L/C) :Irrevocable L/C at sight 100%.
Question : How long is your delivery time ?
Answer : Our production process needs 30 – 60 days depends on the type of order and also model of furniture we have to make. But in average we need 45 days to complete an order
Question : How do you deal with complaints ? e.g furniture broken during shipment, etc
Answer : Send us proof of damaged / broken furniture during shipment via e-mail. We will replace the furnitures in the following shipment.
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